Company Description?: OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.?? In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.??? Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.??? With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.?? As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.?? This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.??? At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.? Job Summary: We are looking for a Senior Network Engineer with strong expertise in cloud network technologies (Azure, AWS) and Palo Alto Networks solutions to work directly in customer environments. You will design, deploy, and maintain secure, high-performance network infrastructures across on-premises and cloud platforms, ensuring optimal reliability and security. This role demands advanced technical skills, a proactive problem-solving approach, and the ability to build strong client relationships while delivering exceptional service. Responsibilities: * Ensure we meet contractual customer support SLA’s. * Implementing new network solutions and/or improving the efficiency of our customers networks. * Installing, configuring, monitor and supporting network equipment including routers, switches, firewalls, Vnets, load balancers, web application firewalls, VPNs… * Maximising network performance through ongoing monitoring and troubleshooting. * Automating troubleshooting through scrips and software in case of an outage. * Arranging scheduled upgrades. * Investigating faults in the network. * Updating network equipment to the latest firmware releases. * Maintain accurate assets information. * Reporting network status to key stakeholders. * Implement and support network monitoring systems. * Provide complex problem analysis, determination and resolution using industry standard networking utilities / tools as well as creative thinking. * Create and maintain “as-built” diagrams/documentation, as well as process and procedure documentation.
Jornada sin especificar
Otros contratos
Salario sin especificar
B2B Travel Agent with Italian (Lisbon)
Wibit Consulting & Services (WibitCS)
Sin especificar18 de junio
We’re partnering with a top-tier global travel and expense management company to hire an Italian-speaking B2B Travel Agent. If you have experience with GDS systems and a passion for providing exceptional client support—this is your chance to join a cutting-edge team!
Location: Remote from Portugal or Hybrid in Lisbon (your choice) Employment Type: Full-time Industry: Corporate Travel | Expense Management | B2B Services Languages: Italian (C2) & English (C1+) Compensation: Base salary
What You’ll Be Doing
Provide personalized support to business travelers Solve platform and travel-related issues, from queries to emergencies Stay updated on industry developments and tools Build strong relationships across international teams Share insights with the product and engineering teams for improvements Consistently meet or exceed KPIs
What We’re Looking For ? Native/fluent in Italian, with strong English skills (C1 minimum) Experience in customer support roles within travel/hospitality is ideal Proficiency with GDS platforms (Sabre, Amadeus, Galileo, or Worldspan) is mandatory Metrics- and performance-driven mindset Excellent communication and writing skills Team player who values feedback and collaboration Comfortable with Gmail, Zendesk, Slack, Salesforce, and internal tools Able to work rotating shifts between 07:00–22:00, Monday to Sunday
What You’ll Get Competitive salary based on experience and performance Remote-first role or hybrid flexibility—your choice Comprehensive training and ongoing development Excellent medical, dental, and vision coverage Paid parental and bereavement leave Subsidized commuter benefits Mental health and wellness support Connectivity stipend for your home office A vibrant and collaborative work environment
Apply now and help redefine the future of business travel!
We’re collaborating with a leading global travel and expense management company to find a German-speaking B2B Travel Agent! If you're passionate about travel, client support, and solving challenges in real time, this opportunity is for you.
Location: Remote in Portugal or Hybrid in Lisbon (your choice) Employment Type: Full-time Industry: Corporate Travel | Expense Management | B2B Services Languages: German (C2) & English (B2+) Compensation: Base salary
What You’ll Be Doing
Assist corporate travelers with high-quality, personalized service Resolve travel- or tech-related issues, including urgent situations Stay updated on travel industry tools and trends Collaborate with global teams and deliver consistent, top-tier support Provide product feedback that drives real improvements Meet and exceed KPIs in a fast-paced environment
What We’re Looking For ? Native/fluent German speaker with solid English skills (B2+) Experience in customer support—ideally within the travel or hospitality sector Proficiency in GDS systems like Sabre, Amadeus, Galileo, or Worldspan is mandatory Strong understanding of metrics and performance-driven work Excellent verbal and written communication skills Collaborative, adaptable team player who welcomes feedback Tech-savvy with tools like Gmail, Zendesk, Slack, and Salesforce Availability to work rotating shifts between 07:00 and 22:00, Monday–Sunday
What You’ll Get Competitive salary package Fully remote or hybrid work model—your choice! Full training and growth support Generous medical, dental, and vision insurance plans Paid parental and bereavement leave Subsidized transportation perks Mental health support resources Connectivity stipends for your remote setup Plus many more benefits to support your well-being
Ready to help business travelers around the world move smoothly and stress-free? Apply today and bring your passion for travel to a global stage!
Are you passionate about delivering world-class service in the travel industry? Join a leading global provider of corporate travel and expense solutions as a French-speaking B2B Travel Agent and support professionals with their travel needs—wherever they are in the world.
Location: Remote in Portugal or Hybrid in Lisbon (your choice) Employment Type: Full-time Industry: Travel Management | Corporate Travel | B2B Services Languages: French (C2) & English (B2+) Compensation: Base salary
What You’ll Be Doing
Assist travelers with personalized, high-quality support Resolve a wide range of travel and technical inquiries, including urgent travel situations Stay informed on travel industry trends and tools to offer the best service Build strong relationships across global teams and contribute to team success Share insights with product and engineering teams to help improve internal tools Meet and exceed KPIs in a fast-paced, service-driven environment
What We’re Looking For ? Native/fluent French speaker with good English skills (B2+) Experience in travel or hospitality customer service roles Prior hands-on experience with GDS systems such as Sabre, Amadeus, Galileo, or Worldspan is essential Metrics-driven mindset with strong communication abilities A collaborative, supportive team player who thrives on feedback Comfortable with tech tools like Gmail, Zendesk, Slack, and Salesforce Flexibility to work rotating shifts including weekends and evenings (07:00–22:00, Monday–Sunday)
What You’ll Get Competitive salary based on experience and performance Work in a dynamic, international, and friendly team ? Ongoing training and career development support Generous medical, dental, and vision plans ? Mental health resources and support Paid parental and bereavement leave Subsidized transport and commuter benefits Connectivity stipends for remote setup And many more exclusive perks!
Ready to elevate your travel career with a global leader? Apply now and take off with us!
Company description?? OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.?? In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.??? Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.??? With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.?? Description of functions The Service Delivery Manager (SDM) is responsible for ensuring high-quality IT services are delivered to internal and external customers within agreed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). This role oversees IT service desk operations, incident management, problem resolution, and continual service improvement in a telecommunications environment. The SDM acts as a bridge between IT, business stakeholders, and third-party vendors, ensuring seamless IT service management (ITSM) processes that support business operations and customer satisfaction. Key Responsibilities: 1. Service Delivery & SLA Management * Ensure IT services are delivered according to agreed SLAs and KPIs. * Monitor incident, problem, change, and request management processes to improve service efficiency. * Collaborate with IT teams to reduce downtime and improve system availability. * Provide regular SLA performance reports to leadership and stakeholders. 2. IT Service Desk & Incident Management * Oversee the IT Service Desk team, ensuring prompt resolution of user issues. * Act as an escalation point for critical incidents, ensuring fast resolution and minimizing impact. * Improve First Call Resolution (FCR) rates by enhancing knowledge base and training. * Implement ITSM best practices (ITIL v4) to improve support efficiency. 3. Problem & Change Management * Conduct Root Cause Analysis (RCA) on recurring issues and drive permanent solutions. * Work with IT teams to implement proactive monitoring to prevent incidents. * Oversee change and release management processes, ensuring minimal service disruption. 4. Customer & Stakeholder Engagement * Serve as the primary point of contact for IT service-related matters. * Conduct regular service review meetings with business units and external customers. * Work with telecom network & infrastructure teams to ensure service continuity. * Gather customer feedback and drive continuous service improvement (CSI). 5. Vendor & Contract Management * Manage relationships with third-party service providers and ensure contract compliance. * Monitor vendor performance against agreed SLAs and KPIs. * Negotiate service agreements and drive cost efficiency in service operations. 6. ITSM Process Improvement & Automation * Implement automation and self-service solutions to reduce manual ticket handling. * Drive adoption of AI-powered chatbots, automated ticket triaging, and self-healing IT systems. * Enhance service reporting and analytics to track trends and improve IT operations.
Jornada sin especificar
Otros contratos
Salario sin especificar
Application Support Analyst
OMNIACCESS
Palma de Mallorca, Illes Balears11 de junio
Company description?? OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.?? In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.??? Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.??? With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.?? As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.?? This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.??? At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.??? Description of functions We are seeking a detail-oriented and customer-focused Application Support Analyst to provide technical and functional support for our business-critical applications. You will act as a key liaison between end-users, developers, and system administrators, ensuring smooth operation, issue resolution, and continuous improvement of software systems. Key Responsibilities: * Provide first- and second-line support for enterprise applications, ensuring incidents and service requests are logged, investigated, and resolved in a timely manner. * Monitor application performance and proactively identify and resolve issues. * Troubleshoot functional and technical problems with applications and escalate complex issues to development or third-party vendors. * Perform routine maintenance tasks such as patching, upgrades, and configuration changes. * Document incidents, solutions, user guides, and support procedures. * Collaborate with business units to gather requirements and support application changes or enhancements. * Participate in system testing, release management, and deployment activities. * Ensure compliance with service level agreements (SLAs) and ITIL processes. * Assist in user access control and security management for supported applications. * Provide training or guidance to end users as needed.
Jornada sin especificar
Otros contratos
Salario sin especificar
Application Support Manager
OMNIACCESS
Palma de Mallorca, Illes Balears9 de junio
Company description?? OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.?? In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.??? Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.??? With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.?? As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.?? This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.??? At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.??? Description of functions The Application Support Manager is responsible for overseeing the day-to-day operations of application support services, ensuring business-critical applications run smoothly, and leading a team of support analysts. This role focuses on incident management, problem resolution, service improvements, and stakeholder collaboration to enhance application reliability and user experience. Key Responsibilities: 1. Application Support & Incident Management * Lead the application support team to resolve L2 & L3 support issues efficiently. * Ensure incident, problem, and change management processes are followed. * Monitor application performance, availability, and SLAs, taking proactive measures to reduce downtime. * Act as an escalation point for critical application issues. 2. Team Leadership & Vendor Management * Manage a team of Application Support Analysts & Engineers, providing guidance and mentoring. * Coordinate with vendors & third-party suppliers for external application support. * Conduct regular performance reviews, training, and development plans for the team. 3. Service Improvement & Optimization * Analyze incident trends to drive root cause analysis (RCA) and implement permanent solutions. * Improve automation, self-service, and monitoring tools to enhance application stability. * Work with Development, Infrastructure, and Security teams to optimize application performance. 4. Stakeholder & Business Engagement * Collaborate with business units & IT teams to understand application support needs. * Provide regular reporting on SLAs, KPIs, and service performance to senior leadership. * Ensure compliance with ITSM best practices (ITIL), security policies, and regulatory requirements. 5. Change & Release Management * Assess the impact of new software releases & patches before deployment. * Ensure smooth implementation of application upgrades, migrations, and rollouts. * Minimize service disruption during change implementations.
Jornada sin especificar
Otros contratos
Salario sin especificar
Master’s graduate program: Business Builder Internship
Byld
Madrid, Madrid8 de octubre
Job description
If you have answered yes to the questions above, stay with us and keep on reading.
After 6 years in the corporate venture-building industry in Spain, we are launching our Master’s graduate program to provide an accelerated learning experience within the venture building world.
We are starting to recruit the next cohort of our Master’s graduate program Fix-Term Contract Builder passionate about creating new ventures with top corporates that will change our world at a challenging and fulfilling rhythm!
About the Job
Throughout the program, the selected candidates will learn about our venture building methodology and will work hand-in-hand with our Building team in our Insigths phase to understand market problems, trends, and possible solutions. In our Labs phase, candidates will learn how to validate a business concept from scratch, apply experiments, build MVPs, and implement pilots to learn from real-life experiences. Once our business concepts are validated, during the Ventures phase, we accompany the new venture through its set-up, go-to-market, and early growth challenges.
Our team of builders is the heart of Byld, the reason why they need to know about supporting, leading, and being part of the team of each company we build, from business to operations to marketing.
As part of this team, you will work hand-in-hand with builders specialized in “Business”, “Growth” and “Product”. This work dynamic creates synergies where everyone can learn from different fields and disciplines to become a jack of all trades: a 360º business builder.
You can find some good stories of what we do (and how we do it!) right here: https://byld.xyz/cases/
Role specifics:
Start Date: October-November 2024
Location: Madrid
Contract Duration: 6 months internship or apprenticeship contract.
Visa sponsorship: Not Available
Remote work policy: In-office - WFH flexibility
Spanish language: Required
Experience: 1-3 years
Monthly stipend: 1200 €
As a part of this program, you will:
Establish people-centric business strategies for our ventures, fusing the practices of design and strategy to structure the business impact of design at a strategic, operational, and organizational level.
Uncover user needs through research, develop deep insights, generate business concepts, and craft how people will interact with the products and services we build.
Design and build digital validation artifacts, as well as prototypes and final products, to validate our business concepts.
Unleash the power of venture building and our validation methodology using no-code tools and get out of the building to test any experiment as a true street fighter.
Pivot as often as the business model canvas requires to get the problem-solution fit as quickly as possible. Less is more and frugality is our best traveling companion.
To apply to this cohort, you need to fulfill the following requirements:
Be an early master’s graduate (or about to graduate) in any of the following fields: business, innovation, marketing, finance, entrepreneurship, technology, engineering, or any other relevant field.
Have full-time availability for 6 months.
Have 1 to 3 years of work experience in consulting, strategy, operations, innovation, or startup/fast-paced environment.
Some hard and soft skills that will make you successful in this role:
Be a social chameleon: having excellent communication skills, and ability to understand and collaborate with different stakeholders, from corporate managers and directors to entrepreneurs, opinion leaders, field experts, and potential customers, among others.
Have extreme curiosity, you are always up-to-date on the latest social, technological, and political trends. You love understanding issues and finding solutions for them.
Be tech savvy: you are at ease with tech tools like Slack, ClickUp, Notion, or similar tools for day-to-day work and collaboration. You have a basic understanding of no-code tools and you’re a fast learner. If you know about Adalo, Figma, Card.io, Airtable, or any toolkit you can bring to the table is more than welcome.
You have a user-centric lover approach/mindset and business and service design experience.
Have a bias for action: you take initiative on the challenges that are presented to you. You can adapt to collaborate as a team and take ownership of your tasks to find solutions.
You are organized and oriented to detail, you like proofreading and creating systems to detect and avoid possible errors.
And we will bring out the red carpet for you if…
You are not scared of IT teams, product teams, analytics, and digital marketing.
You hold strong analytical and problem-solving skills.
You can work with the AARRR Sales Metrics Diagram (Acquisition – Activation – Retention – Referral - Revenue).
Detail is everything to you.
You are capable of interpreting quantitative data and understanding the needs of users thanks to interviews and questionnaires.
What we look for in anyone at Byld…
You know and are curious about new technologies and innovation and their impact on the world that we live in.
You control the “startup” language.
Controlled uncertainty is something that you feel comfortable with.
You are able to multitask and work in rapidly changing environments.
You can manage your time perfectly.
Your attitude is dynamic and ambitious, and you are eager to learn.
You are able to confront opposing opinions.
You are willing to take risks, take initiative, and say what you think at every moment.
You are obsessed with quality.
You have read our values and you identify with them.
Benefits
Inspiring and fulfilling work at an innovative and results-driven company creating cutting-edge ventures.
Create a huge network within the startup and corporation ecosystems.
Work from home is embedded inside the company.
Flexibility in matters of work schedule and holidays.
4 working days policy. Fridays are for fun. We “only” work (hard) from Monday to Thursday.
Dynamics for skills development and formation in different fields. Freedom to learn and apply new technologies to meet the needs of the ventures.
A friendly, inclusive, and multicultural environment. Be part of an international team that is either able to make paella, prepare caipirinhas, or build the next unicorn.
About Byld
Byld is a Spanish Corporate Venture Builder founded in 2017 that designs, validates, and launches new ventures with corporations sharing risks and rewards from day one, we lead and co-found new ventures from scratch combining the best of the entrepreneurial and corporate worlds to encourage the creation of scalable businesses with an international scope.
Our formula for helping companies innovate is more effective and less risky than traditional methods, as it is entirely devoted to it an
Jornada sin especificar
Otros contratos
Salario sin especificar
Unsere HELPDESK TEAM wächst weiter und wir suchen DICH w/m alt/jung!
Customer Support World SL
Castelló de la Plana, Castellón2 de octubre
Was erwarten wir?- Wohnhaft in Portugal(aufgrund des portugiesischen Arbeitsvertrages)- sehr gute Deutschkenntnisse in Wort und Schrift- solides Grundwissen im Umgang mit PC/PC-Programmen- Freude an der Telefonie- ein aktives Serviceherz- positive Grundeinstellung- hohes Maß an LernbereitschaftWas bieten wir Dir?- einen sicheren Arbeitsplatz- Festvertrag Voll- oder Teilzeit- ein Gehalt von 1600€+- UND eine Gehaltserhöhung, ab dem dritten Monat um 100€, auf 1700,00€!- attraktive Arbeitszeiten- Bonus und Provisions Modelle- eine Grundausbildung zu deiner TätigkeitWas sind Deine Aufgaben?- Annahme von Telefonaten- / Email- oder Chats in deutscher Sprache- Auskünfte zu Kundenanfragen rund um die Funktionalität unserer Produkte- enge Zusammenarbeit mit unseren Partnern- dem Kunden das Leben (mit uns) zu erleichtern
Jornada completa
Contrato indefinido
1.600€ - 2.300€ bruto/mes
Unsere HELPDESK TEAM wächst weiter und wir suchen DICH w/m alt/jung!
Customer Support World SL
Palma de Mallorca, Illes Balears2 de octubre
Was erwarten wir?- Wohnhaft in Portugal(aufgrund des portugiesischen Arbeitsvertrages)- sehr gute Deutschkenntnisse in Wort und Schrift- solides Grundwissen im Umgang mit PC/PC-Programmen- Freude an der Telefonie- ein aktives Serviceherz- positive Grundeinstellung- hohes Maß an LernbereitschaftWas bieten wir Dir?- einen sicheren Arbeitsplatz- Festvertrag Voll- oder Teilzeit- ein Gehalt von 1600€+- UND eine Gehaltserhöhung, ab dem dritten Monat um 100€, auf 1700,00€!- attraktive Arbeitszeiten- Bonus und Provisions Modelle- eine Grundausbildung zu deiner TätigkeitWas sind Deine Aufgaben?- Annahme von Telefonaten- / Email- oder Chats in deutscher Sprache- Auskünfte zu Kundenanfragen rund um die Funktionalität unserer Produkte- enge Zusammenarbeit mit unseren Partnern- dem Kunden das Leben (mit uns) zu erleichtern
Jornada completa
Contrato indefinido
1.600€ - 2.300€ bruto/mes
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