Asaja Empleo. Ofertas de trabajo

In collaboration with a leading travel management and corporate expense company, we are looking to onboard an Italian-speaking B2B Travel Agent to join their team in the UK. This is an exciting opportunity for travel enthusiasts to provide world-class, personalized support to corporate travelers while working remotely. If you're passionate about delivering exceptional customer service in the travel industry, this could be your next big move!

Location: Remote, United Kingdom
Employment type: Full-time
Remuneration: Base salary

Key Responsibilities:

• Assist Travelers: Provide best-in-class, personalized support to travelers, helping them with everything from platform queries to urgent, last-minute travel emergencies.
• Problem-Solving: Solve travel and tech-related issues, offering quick and efficient solutions to meet clients’ needs.
• Stay Informed: Keep up to date with the latest travel industry trends and company platform developments to deliver top-tier service.
• Global Collaboration: Build strong relationships with global teams to ensure seamless service delivery.
• Product Feedback: Work closely with the product and engineering teams, providing feedback to improve the travel management platform.
• Exceed KPIs: Continuously meet and exceed performance targets to support the company’s success.

Requirements:

• Language Proficiency: Native/fluent in Italian (verbal and written) and fluent in English (C1 level or higher).
• Experience: Previous experience in customer service roles, ideally within travel or hotel segments.
• GDS Systems Knowledge: Strong experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is essential.
• Communication Skills: A skilled communicator who excels at creating personalized interactions with clients.
• Team Player: Enjoys collaborating, giving and receiving feedback, and lifting others up to succeed.
• Tech-Savvy: Confident in using tools like Gmail, Zendesk, Slack, and Salesforce, along with in-house customer service platforms.
• Flexibility: Willing to work non-traditional shifts, including early mornings, late evenings, and weekends.
• Eligibility: Must already have resettlement or legal status to live and work in the UK.

Benefits:

• Competitive Package: Excellent remuneration based on experience, skills, and performance.
• Dynamic Team: Be part of a creative, multilingual, and friendly team with a positive working environment.
• Career Development: Access to guidance and tools to help you grow professionally and reach your full potential.
• Comprehensive Health Benefits: Generous medical, dental, and vision plans with premiums covered.
• Paid Leave: Parental and bereavement leave to support your work-life balance.
• Commuter Benefits: Subsidized travel costs.
• Mental Health Support: Access to mental health resources and support.
• Connectivity Stipends: Stay connected with stipends to support your remote work setup.
• And Many More: Additional perks to enhance your experience.

If you're passionate about the travel industry and enjoy providing top-tier customer support, apply now to join a team that values creativity, collaboration, and excellence!

About us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are now launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

Join a Company that is Powering the Future of Finance with AI

RavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year’s Top 100 Next Unicorns by Viva Technology. We're now preparing to launch Bigdata.com, a next-generation platform aimed at transforming financial decision-making.

The Opportunity:

RavenPack is hiring a Head of Product Management for Mobile Apps to join our pack in Marbella, Spain. Mobile Apps is a key growth and relationship building area for RavenPack. The Mobile Apps team is responsible for the strategy, design and platform quality for our Mobile Apps. We are working on consumer facing initiatives to improve the quality of our experience, reliably onboard our customers into our new Bigdata.com ecosystem and drive engagement.

In this strategic role, you will have exposure to the business and leadership team, will be responsible for high-impact decisions and growth initiatives that are encouraged to drive material change for the company. Experience building and launching sophisticated, high quality, consumer facing mobile app experiences that connect deeply with customers that strengthens dedication and brand love. You will demonstrate flexibility and willingness to roll up your sleeves, have a start-up mentality, thrive in ambiguous environments and know how to think big while driving incremental change!

App virality, gamification and network effects are all key pieces to the experience we are looking for.

What You'll Do:

• Apply vision, strategy, and thought leadership for our mobile Apps

• Build and cultivate strong cross-functional relationships, influencing and elevating outcomes

• Help develop and build a vision that connects RavenPack’s new Bigdata.com offering into a customer-first experience

• Identify green field opportunities, outstanding to mobile apps, to better serve customers from ideation to feature launch

• Launch features with a high-quality bar for design and CX, resulting in sophisticated and complete customer experiences

• Collaborate with cross-functional business, design, product, and engineering collaborators to align on the product strategy and maintain recurring communication to share updates and bring together suggestions.

• Guide and influence cross-functional teams of product managers, engineers, designers, and business/financial analysts while playing a key role in prioritizing and communicating their work across the organization

• Work with UX research and Customer Service to bring together qualitative customer feedback and leverage the same for roadmap/ feature validation

• Work closely with app technology engineers attending daily and weekly Scrum meetings

What You'll Need:

• Technical Skill: 5+ in Product Management for Mobile Apps

• Strategic Business Partner: A business partner to the Technology leadership team, Development Engineers, Design, Brand and Product organizations

• Industry Experience: 7+ years of experience in retail, eCommerce, or financial services

• Customer Exposure: Experience interacting with influential customers including the CEO and CTO.

• A history of launching premium, consumer-facing app products and/or features with a customer first approach, delivering significant business impact

• Experience building or working on businesses that demonstrate social and content as part of customer journeys

• Familiar with and know the importance of defining and impacting KPI’s

• Experience working in a culture of experimentation, learning, and innovation to seek user needs

• Experience in communicating clearly (verbally and in writing) to senior leadership audiences internally and externally.

• Strong ability to communicate sophisticated financial concepts in a simple way and to tailor key messages and presentation style to multiple audiences

• Ability to build collaborative and mutually beneficial relationships with all customers and lead conflict resolution.

• Success in crafting an inclusive culture that builds trust between cross-functional teams to drive the success of the entire company

• BA or BS in Computer Science or equivalent experience. MBA a plus

• Position will require travel, ~5x per year

• We offer a 10-month project at a leading Tech company|Experience selling to clients in the enterprise cybersecurity or IT field.

Our client is one of the Big Five companies in the American information technology industry that specialises in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware.

You work within one or more teams to support sales strategy implementation, opportunity sizing, pitching and deployment of solutions to customers.

You demonstrate full working knowledge of supported industry or vertical, and an understanding of cloud's product and technology developments.

As part of digital sales, you focus on higher velocity & transactional sales cycles in all business segments, bringing the company's portfolio into companies around the world. Handling customers and stakeholder relationships with ease, you drive business directly over the phone/video call, from the office and indirectly via re-seller partners, ensuring that customers receive high quality customer experience.

In addition to having a passion for sales, you also possess analytical, organisational and creativity skills that allow you to prioritise high value customers and drive new business growth opportunities at scale.

You deliver full pieces from the team's strategic plan for accounts, such as identifying customer needs, catalysing customer actions, campaign or product implementation, optimisation and troubleshooting, product adoption and expansion, and core account hygiene, with minimal assistance. Achieve revenue objectives expected for the team.

Identify and recommend creative ways to improve on troubleshooting defined problems via selection of better methods/tools. Address commonly escalated issues or triage when required. Easily drive identification of customer needs and translate their objectives into the right upsell solutions that can help clients meet KPIs.

Identify key stakeholders internally to build network and contribute to cross-team collaborations. Develop relationships with customers, acting as a point of contact for customers/agencies.

Knowledge & Skills

• Ability to convert and/or uncover open-ended real world problems within the business context into trackable metrics or a structured analytical/statistical framework, as well as the ability to generate business-related insights from data analysis in a way that is meaningful to the stakeholders.
• Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies. Proactively identify impactful business opportunities and/or gaps in systems and workflows. Develop a plan of action and influence / drive team for large business outcomes.
• Knowledge of Google Cloud and associated market / industry trends and buyer personas.
• Ability to build trusting, collaborative relationships and rapport internally and externally and is seen as a trusted advisor. This includes being approachable, engaged, authentic, and relating well to people regardless of personality or background.
• Ability to identify and establish links between the customers objectives and business objectives. This includes choosing the most appropriate or creative solution based on the identified needs and providing a clear benefit(s) of each solution pitched. Ability to compel and/or produce effects on the actions, behaviors, opinions of others without positional authority.
• Ability to ask the right questions based on customer business objectives and point of views, to unlock opportunities and to align company, partner, and end-user goals.
• Ability to use knowledge of the customer's buying cycle and competitors offerings to position and drive the business to the next level.
• Ability to establish or adapt sales/partnership strategies by integrating and applying ones understanding of the customer, competitive intelligence, external trends, and data from lagging/leading metrics. This includes knowledge and application of basic sales/partnership concepts and techniques (e.g., discovery, qualifying individuals, relationship mapping, objection handling, upselling, closing, outreach).

Responsibilities:

• Drive product conversion, upsell, adoption and customer satisfaction over the phone with customers. Work hands-on with Google Cloud products to demonstrate integrations in customer environments.
• Work with reseller partners to generate additional demand and execute sales cycles through partner channels.
• Identify opportunities for cross-sell of other company products.
• Prepare and deliver product messaging in an effort to highlight Google Cloud value proposition using value and solution selling techniques. Develop slide presentations, exec briefings, product demonstrations, white papers, and other key documents.
• Liaise with marketing and product teams to improve the overall experience. Work hand-in-hand with Field Sales, Engineering, Customer Success, TAM, SE,SMB and Sales/Business Development functions to explore opportunities from a technical perspective, and collaboratively qualify opportunities.
• Make recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution providing best practice advice to customers to optimise Google Cloud effectiveness.
• Leverage customer feedback to drive improvements to the content shared with the customers.

We offer a 10-month contract based in Malaga or Madrid, and a competitive salary + a sales bonus plan (paid quarterly).

The work will be in hybrid format: 2 days off-site and 3 days on-site.

In collaboratie we are working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of financial services company.

Location: Remote/work from home in Slovenia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.

REQUIREMENTS:

• System knowledge:
• Very good user knowledge of common PC applications
• Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);
• Good ability to express yourself verbally and in writing in German
• Flexibility, friendliness, resilience, independence, reliability
• Skilled conversation skills, linguistic fluency, and understandable pronunciation in German
• Good communication and teamwork skills
• Expertise: Basic credit card-specific knowledge desirable

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Fully remote work from Slovenia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading travel management, corporate card and expense management company that is looking to recruit Italian speaking B2B Travel Agent to join their team in Portugal.

Location: remote, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Assist travelers with best-in-class personalized support
• Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations
• Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
  
• Build meaningful relationships across global teams
• Provide feedback to product and engineering team necessary for product improvement
• Meet and exceed KPIs.

REQUIREMENTS:

• Native/fluent in Italian, both oral and written. Fluent in English (B2 level and higher)
• Previous working experience in a customer service roles, ideally covering travel and hotel segments
• Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory
• Metrics driven as an indicator and motivator of success
• A skilled communicator who enjoys creating personalized verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
• Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• After initaial 6 week training (hybrid schedule) fully remote. Required to join office teams meetings several times per month.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Sign on bonus
• Generous medical plans, dental, and vision benefits with premiums
• Paid parental and bereavement leave
• Subsidized commuter benefits
• Mental health support,
• Connectivity stipends
• And many others!

Job description

If you have answered yes to the questions above, stay with us and keep on reading.

After 6 years in the corporate venture-building industry in Spain, we are launching our Master’s graduate program to provide an accelerated learning experience within the venture building world.

We are starting to recruit the next cohort of our Master’s graduate program Fix-Term Contract Builder passionate about creating new ventures with top corporates that will change our world at a challenging and fulfilling rhythm!

About the Job

Throughout the program, the selected candidates will learn about our venture building methodology and will work hand-in-hand with our Building team in our Insigths phase to understand market problems, trends, and possible solutions. In our Labs phase, candidates will learn how to validate a business concept from scratch, apply experiments, build MVPs, and implement pilots to learn from real-life experiences. Once our business concepts are validated, during the Ventures phase, we accompany the new venture through its set-up, go-to-market, and early growth challenges.

Our team of builders is the heart of Byld, the reason why they need to know about supporting, leading, and being part of the team of each company we build, from business to operations to marketing.

As part of this team, you will work hand-in-hand with builders specialized in “Business”, “Growth” and “Product”. This work dynamic creates synergies where everyone can learn from different fields and disciplines to become a jack of all trades: a 360º business builder.

You can find some good stories of what we do (and how we do it!) right here: https://byld.xyz/cases/

Role specifics:

Start Date: October-November 2024

Location: Madrid

Contract Duration: 6 months internship or apprenticeship contract.

Visa sponsorship: Not Available

Remote work policy: In-office - WFH flexibility

Spanish language: Required

Experience: 1-3 years

Monthly stipend: 1200 €

As a part of this program, you will:

• Establish people-centric business strategies for our ventures, fusing the practices of design and strategy to structure the business impact of design at a strategic, operational, and organizational level.
• Uncover user needs through research, develop deep insights, generate business concepts, and craft how people will interact with the products and services we build.
• Design and build digital validation artifacts, as well as prototypes and final products, to validate our business concepts.
• Unleash the power of venture building and our validation methodology using no-code tools and get out of the building to test any experiment as a true street fighter.
• Pivot as often as the business model canvas requires to get the problem-solution fit as quickly as possible. Less is more and frugality is our best traveling companion.

To apply to this cohort, you need to fulfill the following requirements:

• Be an early master’s graduate (or about to graduate) in any of the following fields: business, innovation, marketing, finance, entrepreneurship, technology, engineering, or any other relevant field.
• Have full-time availability for 6 months.
• Have 1 to 3 years of work experience in consulting, strategy, operations, innovation, or startup/fast-paced environment.

Some hard and soft skills that will make you successful in this role:

• Be a social chameleon: having excellent communication skills, and ability to understand and collaborate with different stakeholders, from corporate managers and directors to entrepreneurs, opinion leaders, field experts, and potential customers, among others.
• Have extreme curiosity, you are always up-to-date on the latest social, technological, and political trends. You love understanding issues and finding solutions for them.
• Be tech savvy: you are at ease with tech tools like Slack, ClickUp, Notion, or similar tools for day-to-day work and collaboration. You have a basic understanding of no-code tools and you’re a fast learner. If you know about Adalo, Figma, Card.io, Airtable, or any toolkit you can bring to the table is more than welcome.
• You have a user-centric lover approach/mindset and business and service design experience.
• Have a bias for action: you take initiative on the challenges that are presented to you. You can adapt to collaborate as a team and take ownership of your tasks to find solutions.
• You are organized and oriented to detail, you like proofreading and creating systems to detect and avoid possible errors.

And we will bring out the red carpet for you if…

• You are not scared of IT teams, product teams, analytics, and digital marketing.
• You hold strong analytical and problem-solving skills.
• You can work with the AARRR Sales Metrics Diagram (Acquisition – Activation – Retention – Referral - Revenue).
• Detail is everything to you.
• You are capable of interpreting quantitative data and understanding the needs of users thanks to interviews and questionnaires.

What we look for in anyone at Byld…

• You know and are curious about new technologies and innovation and their impact on the world that we live in.
• You control the “startup” language.
• Controlled uncertainty is something that you feel comfortable with.
• You are able to multitask and work in rapidly changing environments.
• You can manage your time perfectly.
• Your attitude is dynamic and ambitious, and you are eager to learn.
• You are able to confront opposing opinions.
• You are willing to take risks, take initiative, and say what you think at every moment.
• You are obsessed with quality.
• You have read our values and you identify with them.

Benefits

• Inspiring and fulfilling work at an innovative and results-driven company creating cutting-edge ventures.
• Create a huge network within the startup and corporation ecosystems.
• Work from home is embedded inside the company.
• Flexibility in matters of work schedule and holidays.
• 4 working days policy. Fridays are for fun. We “only” work (hard) from Monday to Thursday.
• Dynamics for skills development and formation in different fields. Freedom to learn and apply new technologies to meet the needs of the ventures.
• A friendly, inclusive, and multicultural environment. Be part of an international team that is either able to make paella, prepare caipirinhas, or build the next unicorn.

About Byld

Byld is a Spanish Corporate Venture Builder founded in 2017 that designs, validates, and launches new ventures with corporations sharing risks and rewards from day one, we lead and co-found new ventures from scratch combining the best of the entrepreneurial and corporate worlds to encourage the creation of scalable businesses with an international scope.

Our formula for helping companies innovate is more effective and less risky than traditional methods, as it is entirely devoted to it an